Talk to us

Planning a trip and not sure where to start? The planning questionnaire is the fastest way to get a useful answer. For everything else - an active booking, billing or refunds, privacy requests, or a partnership - use one of the two channels below.

Fastest reply

WhatsApp

Use WhatsApp for a quick question about your trip, to add context after the questionnaire, or for support while you are in China.

Text or voice messages only - no passwords or card details, please.

Written record

Email

Best for an existing order, billing or refund questions, privacy requests, and partnership inquiries. Privacy requests are answered within 30 days.

Send email

We reply during China daytime hours, 08:00 to 23:00 China time.

Please don't send: passwords, full card details, one-time codes, account access, or passport / ID scans. Text descriptions and links are enough in almost every case.

Not sure yet?

See what each service includes on Services, or answer four quick questions and get a free starting plan at Start.